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FAQs

Currently, we accept Paypal, VISA, Mastercard, VISA Debit, and American Express for products. Some items may require payment via electronic funds transfer (EFT), your customer service representative will advise you.

Depending on the item your order will determine what shipping is provided. Please find more information about our item delivery here. 

Orders for e-gift cards are fulfilled instantly once payment is received.

For products that require shipping, your orders are passed through to our suppliers for their fulfilment. Please note that you may receive items from your order in multiple deliveries. 

Please refer to the delivery FAQ here.

You can refer to our returns policy here.

Exclusive pricing and offers are only available to current employees. Employees have to log into to access enquire about a benefit or to add an item to their shopping cart.

Visit the My Account page, and click the Reset Password link and follow the prompts. 

A gift card, voucher or gift certificate (electronic or paper) purchased; will not be replaced or refunded if lost, stolen, destroyed or expired. Please treat these items like cash.

Please contact our customer service team.